Privacy Policy
Last updated: 6 November 2026
Throughwave (Thailand) “Company”) values the protection of personal data. This Privacy Policy describes how we collect, use, disclose, and protect your personal data, and outlines your rights under applicable personal data protection laws.
Collection of Personal Data
The Company collects personal data directly from you through the following channels:
- Telephone
- Submitting contact forms to the Company
Types of Personal Data Collected
Personal data such as name, surname, age, date of birth, nationality, national ID number, passport number, etc.
Contact information such as address, workplace, telephone number, email address, etc.
Storage of Personal Data
The Company stores your personal data in both paper and electronic formats.
Processing of Personal Data
The Company may collect, use, or disclose your personal data for the following purposes:
- To improve products, services, or user experience
- For marketing, advertising, and sales promotions
- To contact, coordinate, respond to inquiries, and provide updates
- For after-sales support
- To collect feedback
Disclosure of Personal Data
The Company may disclose your personal data to other parties with your consent or as permitted by law, as follows.
Business Partners
We may disclose certain information to business partners to contact and coordinate the provision of products or services and to share necessary information regarding product or service availability.
Retention Period
The Company will retain your personal data for as long as necessary while you are a customer or have a relationship with us, or as long as necessary to fulfill the purposes described in this policy. We may retain your data longer where required by law. When no longer necessary, we will delete, destroy, or anonymize your personal data.
Your Rights as a Data Subject
Under personal data protection laws, you have the following rights:
Right to Withdraw Consent
If you have given consent for the Company to collect, use, or disclose your personal data (whether before or after the effective date of applicable law), you may withdraw your consent at any time.
Right of Access
You may request access to your personal data under our responsibility and request a copy, including requesting disclosure of how we obtained your personal data.
Right to Data Portability
You may request your personal data in a format that can be read or used by automated tools or devices and can be transmitted by automated means, and request that we send or transfer such data to another data controller where technically feasible.
Right to Object
You may object at any time to the collection, use, or disclosure of your personal data where such processing is necessary for our legitimate interests (within reasonable expectations) or for the performance of a task carried out in the public interest.
Right to Erasure / Destruction
You may request deletion or destruction of your personal data or anonymization if you believe it was collected, used, or disclosed unlawfully, if we no longer need it for the stated purposes, or if you have withdrawn consent or objected as described above.
Right to Restriction of Processing
You may request a temporary restriction of processing while we verify your request to correct data or your objection, or where we no longer need the data and must erase it but you request restriction instead.
Right to Rectification
You may request correction of your personal data to ensure it is accurate, current, complete, and not misleading.
Right to Lodge a Complaint
You may lodge a complaint with the competent authority if you believe our collection, use, or disclosure of your personal data is unlawful or non-compliant with applicable law.
Advertising and Marketing
We may send information or newsletters to your email to offer content that may be of interest to you. If you no longer wish to receive such communications, you may use an “unsubscribe” link in the email or contact us.
We may advertise on Facebook and use the Meta Pixel (only with your consent) to measure results and show related ads. See “Cookies and Similar Technologies” for details.
Cookies and Similar Technologies
Cookies are small text files that a website stores on your device when you visit it. This section also covers similar technologies, such as the local storage and session storage of your browser. This website always uses the data it needs to work. Marketing and advertising cookies (Meta Pixel) are turned on only if you give consent through the cookie banner. The website does not use other analytics tools such as Google Analytics. The website uses the following:
Data Stored in Your Browser (Necessary)
- Your cookie choice: stores your choice (accept or reject marketing cookies) and the date in local storage (
throughwave_cookie_consent), so we do not ask again each time. We ask again after 12 months or when the cookie categories change. It contains no personal data and is not sent to any third party. - Announcement pop-up: stores only a value showing that you have closed the pop-up (
throughwave_popup_dismissedin local storage andthroughwave_popup_shownin session storage), so it is not shown again. It contains no personal data and is not sent to any third party. The session storage value disappears when you close the tab; the local storage value stays until you clear your browser data.
Marketing and Advertising Cookies (Only With Your Consent)
- Meta Pixel (Meta Platforms): used to measure the results of the Company’s ads on Facebook and to show ads related to the pages you visited. When you consent, your browser sends data such as your IP address, browser and device information, and the pages you view to Meta, and the website sets the
_fbpcookie (and_fbcif you arrive from an ad), which generally lasts about 3 months as set by Meta. The legal basis is your consent. See the Meta Privacy Policy.
You can withdraw your consent at any time with the “Cookie settings” link at the bottom of the website. When you withdraw, the website stops sending data to Meta and removes the _fbp and _fbc cookies from your browser. Data already sent is governed by Meta’s policy.
Third-Party Services Embedded on Some Pages
- Cloudflare Turnstile (the sales and support contact forms): verifies that the person filling in the form is human, to prevent automated submissions and spam. This relies on our legitimate interest in keeping the forms secure. Cloudflare may receive technical data such as your IP address and browser information, and may use cookies or similar technologies under the Cloudflare Privacy Policy.
- Google Maps (the Contact page): shows the location of our office so that visitors can find us. When the map loads, Google may receive your IP address and browser information and may set cookies under the Google Privacy Policy.
- Social media links (Facebook, YouTube, TikTok, LINE): the links in the footer are plain links and do not load scripts from these platforms (the Meta Pixel described above is a separate case and loads only with your consent). Data is collected only when you visit the provider’s own site, under that provider’s policy.
Google, Cloudflare and Meta are global providers, so the technical data described above may be processed on servers outside Thailand under each provider’s privacy policy. How long their cookies or data remain is determined by each provider.
Managing Cookies
You can accept or reject marketing cookies in the banner when you first visit the website, and change your choice at any time with the “Cookie settings” link at the bottom of the website. You can also set your browser to refuse, delete, or warn you about cookies and browser storage. Note that turning these off may stop some third-party services, such as the map or the check before submitting a form, from working properly.
If we add other analytics or advertising tools that use cookies in the future, we will ask for your consent before enabling them and update this policy. If you have questions about withdrawing consent, please contact us using the details in “Contact Details”.
Changes to This Privacy Policy
The Company may update this policy from time to time. You can review the updated terms and conditions on our website.
Third-Party Websites
This Privacy Policy applies only to our products, services, and use of our website. If you visit other websites through our website, their privacy policies will apply and we are not responsible for them.
Contact Details
If you would like to inquire about this Privacy Policy or exercise your rights, please contact us:
Throughwave (Thailand) Co., Ltd.
43 Thai CC Tower, 23rd Floor, Room 234, Yan Nawa, Sathorn, Bangkok 10120, Thailand
Email: info@throughwave.co.th
Tel: 02-2100969 (Business hours: Mon–Fri 09:30–17:00)